Sometimes expertise trumps enthusiasm.

A few months back, I decided to fix the kids' bathroom sink. "How hard could it be?" I thought. Just replace a seized pop-up waste. Simple.

Trip 1 to Bunnings: Wrong waste cap type.
Trip 2: Wrong mechanism length.
Trip 3: S-bend wasn't compatible.
Trip 4: New S-bend was too long.
Trip 5: The Bunnings staff took mercy on me and gifted me a spare part that finally solved the problem!

What started as a "quick fix" became a several-hour project over months, multiple trips, and a small collection of unused plumbing parts.

The lesson? Sometimes expertise trumps enthusiasm.

This mirrors what I see in business all the time. Companies attempt DIY approaches to AI implementation, digital transformation, or technology strategy, thinking they can figure it out as they go.

Like my plumbing adventure, what seems straightforward often involves hidden complexities, compatibility issues, and the need for specialised knowledge.

The difference between hiring an AI professional and my bathroom sink saga? Time, outcomes, and peace of mind.

Whether it's implementing Microsoft Copilot, developing an AI strategy, or navigating digital transformation – the question isn't whether you can eventually figure it out yourself, but whether that's the best use of your time and resources.

Sometimes the smartest move is admitting you need a professional plumber... or AI advisor.